Questions & answers

Under an hour for most restaurants: account, venue, menu, QR codes, payments. The setup checklist walks you through, and you can pause and resume any time.

No. Guests order in the browser, the kitchen screen runs in a browser, and the dashboard is a website. There is nothing to install anywhere.

Yes. Request access and we get back to you quickly, usually with a live demo menu you can try from your phone.

Any time, with one switch, and optionally a reason your guests actually see. If your kitchen screen goes offline, Settle even pauses ordering for you.

TWINT, Visa, Mastercard, Apple Pay and Google Pay. Everything is processed by Stripe, our payment partner.

Payouts land on your IBAN on a rolling basis, typically within a few business days. Every payment is listed in your dashboard with its fee and your net; the payouts themselves you follow in your Stripe dashboard.

A payment reference carrying your restaurant’s name. Guests recognize the charge, which keeps disputes rare.

From the order view: refund single lines or a custom amount. VAT is split correctly, a numbered credit note is issued, and our fee for the refunded order comes back to you.

No. The QR opens a website. Ordering and paying takes no download, no account and no login.

Menu, payment, status and receipt are native in German, French, Italian and English. Your menu itself goes further: AI translates it into the languages your tables actually speak, Chinese and Arabic included, and falls back quietly to your base language wherever a translation is missing.

You tag the 14 declarable allergens per item in the menu builder; guests see them on every item detail. Untagged items show an ask-our-staff note.

Yes. On the order status page immediately, as a PDF, and by email if they leave an address. Receipt links stay valid for 13 months.

Any tablet or laptop with a browser. Pair it once with a short code and the board stays signed in.

The board shows a red banner and re-syncs automatically. If the kitchen stays unreachable for three minutes, guest ordering pauses itself and you get an email.

Yes. A chime plays on every new ticket and repeats every minute until someone acknowledges it, and tickets change color when they wait too long.

Each guest orders and pays on their own phone; the kitchen screen groups tickets from the same table visibly so they go out together.

In Switzerland (database, Zurich region) and the EU for supporting services, in line with the Swiss Data Protection Act (nFADP).

Almost none: what was ordered, which table it came from, and an email address if the guest asked for a receipt. No accounts, no profiles, nothing sold on.

Because there is nothing to consent to: no marketing cookies, no third-party trackers. The only cookies are functional, for the language choice and the guest’s own order session.

Per-item rates of 8.1% and 2.6%, a per-rate breakdown on every receipt, tips outside VAT, credit notes on refunds, and CSV exports that reconcile to the receipts.

Plans from CHF 29 per month, billed yearly, plus a commission from 0.5% per paid order. Payment processing is billed separately at published rates.

Never. Tips ride along with the payment, stay outside VAT and carry no Settle commission. Payment processing applies to the full payment, tip included, at published rates.

Nothing. The commission applies only to successfully paid orders.

Plans are billed yearly per venue, and every plan starts with a free trial. You can change plans at any time; switching down to Take-Away means deactivating your other tables first, since it includes a single QR point.